Terms & Conditions

– By using this website, you agree to the following Terms and Conditions (T&Cs).

– If you are about to purchase an online or a classroom course, read in particular the points number 3.’Right to cancel’ and 4.’Execution of trainings…’.

– If you have questions, write to support@crowrider.com.

– To read this more comfortably, you may print these T&Cs out by using the print function of your browser.

CrowRider.com website usage Terms and Conditions

1. Supplier identification

CrowRider.com is a site owned and operated by Massimiliano (Max) Langosco (hereinafter also referred to as „CrowRider“).

Our registered office, and our trading address is at: 10.Oktoberstrasse 18 – 9020 Klagenfurt, Austria. Our UID and VAT number is: ATU64403201.

2. Privacy Policy & Cookies

2.1 Contract execution

Your personal data will be used to provide you the services you request (i.e.: the information, goods and services offered through our website to you), and for billing and order fulfillment purposes.

2.2 Email newsletter

If you sign up to our newsletter CrowRider may use your email address to send you information about products or services. You can opt out of these at any point, and you can ask for your personal data to stop being recorded at any time. To do so please write to support@crowrider.com.

2.3 Cookies & monitoring

A cookie is a small text file that is stored on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the points below.

– Strictly necessary cookies: these are cookies that are essential to the operation of our website

– Analytical/performance cookies: these cookies allow us to recognize and count the number of visitors to our website.

– Functionality cookies: these cookies are used to recognize you when you return to our website.

– Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed.

– Other 3rd party cookies: for example from PayPal, which we use for payment management purposes, or from Google Analytics or Histats.com, which we use for website statistics.

We may monitor traffic to our site and collect the following information:

– The IP address of your computer,

– The referring website from which you have got to our website.

The reasons for this are:

– To make ongoing improvements to our website based on this data,

– To see our most popular sources of business.

2.4 Disclosure of personal data

We may disclose your personal data only in the following cases:

  • If necessary to fulfill your order,
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website, such as customers and sales, in order to describe our services to prospective partners (advertisers, or sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

2.5 Customer privacy rights

If you are concerned about your data, you have the right, to request access to personal data which we may hold or process about you. Please write to support@crowrider.com.

3. Right to cancel

3.1 Cancellation terms of a classroom course booking: You have the right to cancel a classroom course booking until 30 days prior to the first day of the course and receive a FULL refund. Once you have notified us that you wish to cancel the course, any sum debited to us will be refunded to you as soon as possible, and in any event within 30 days of your cancellation.

You have the right to cancel a classroom course booking from 30 until 15 days prior to the first day of the course and receive a 50% refund. Once you have notified us that you wish to cancel the course, 50% of any sum debited to us will be refunded to you as soon as possible, and in any event within 30 days of your cancellation.

Cancellations done after the 15th day prior to the first day of the course will NOT receive any refund.

These cancellation terms apply to classes booked “off-the-shelf” on our website. There is no right to cancellation for tailor made courses and other customer specific “one-off” courses or consulting. Terms relating to single tailor made material may be requested and negotiated at the time of ordering such material.

3.2 Change of a participant: Change of participant (i.e. swapping one participant for another) is possible anytime until the start of the course at no additional fee. For last minute changes of participant some delays may be expected, for example relating to the change of the email address and login data to the online support materials, or to the printing of the course certificate, and/or to other back office tasks.

3.3 Cancellation terms of an online course booking: Online classes cannot be cancelled once the payment has been submitted. We offer several free demo versions, free courses and free certifications in order to permit verification and testing prior to the actual purchase. We invite all interested parties to use the free versions before purchasing an online class.

3.4 Cancellation terms of consulting services: You have the right to cancel a booked consulting service until 45 days prior to the expected beginning of the consulting service itself, and receive a FULL refund, or not owe anything if the payment has not yet been made. Once you have notified us that you wish to cancel, any sum debited to us will be refunded to you as soon as possible, and in any event within 30 days of your cancellation. Cancellations beyond the 45th day will receive a 75% refund. Any costs incurred by CrowRider associated with the cancelled consulting service (e.g. flights, materials, hotel or conference room bookings…) will however not be refunded, and will be invoiced if not yet paid.

 4. Execution of trainings and/or seminars, location change, and cancellations on part of CrowRider

4.1 Location change: The function location is stated in the training specifications, in the confirmation letter or, in the case of company functions, in the offer or order confirmation. In case of change of location, the participants will be notified using the email addresses provided at the purchase or at the sign-in.

4.2 The minimum number of participants: The minimum number of participants to a classroom (i.e. face-to-face) course is 6 unless otherwise agreed.

4.3 Cancellations on part of CrowRider: CrowRider reserves the right to cancel confirmed functions for organizational or any other important reasons (e.g. in the event of an insufficient number of participants) up to seven days before the scheduled commencement of the function in question. CrowRider shall, in such a case, immediately inform the participants and make every effort to offer alternative sessions. If an alternative session is not available or if it is rejected for any reason by the participant, CrowRider shall immediately refund the participation charges already paid: no additional claims may be levied.

4.4 Exclusion from participation: CrowRider, in order to protect the rights of the other participants to a fully efficient learning environment, is entitled to exclude participants from the classes in special cases, such as serious disturbance of the event and of the working procedures, or gross non-compliance with training ground rules. In the case of such an exclusion there will be no refund of fees. A request for damages to be paid from the excluded participant to CrowRider or to other fellow participants may be applicable if such damages occurred.

5. Copyright, and Intellectual Proprietary rights

All copyright, and other intellectual proprietary rights relating to training documents and other material provided by CrowRider or by it’s partners, (including: translations, reprints and duplication, apps and other online material, graphs, templates, articles… ) shall remain of CrowRider and of it’s partners. Without the prior written consent of CrowRider, users may not reproduce, copy, distribute or publicly disseminate training documents in whole or in part, in any form or for any purpose whatsoever.

6. Liability

CrowRider shall be liable for property and legal defects in accordance with relevant legal regulations.

Damage compensation claims extending beyond the liability for property and legal defects, may only be enforced against CrowRider in the event of willful intent or gross negligence. This liability exclusion shall not apply in the event of an impairment to life, body or health, or in the event of breach of major contractual obligations.

The amount of CrowRider’s liability shall be limited to the typically foreseeable damages when the contract was concluded, and cannot under any circumstances, exceed the total amount of the contract.

7. Conclusion

These terms are governed by Austrian law. Any contract for the purchase of goods or services from CrowRider and any dispute or claim arising out of or in connection with any such contract will be governed by Austrian law. You and we both agree that the courts of Austria, Klagenfurt will have jurisdiction.

Severability clause: If any of the provisions included in these Terms and Conditions should prove to be invalid, the validity of the remaining provisions shall remain intact, and not be thereby affected.

All and any deviating business or legal terms and conditions of the Customer are hereby rejected. CrowRider shall only recognize any such deviating terms and conditions if they have been expressly agreed to in writing.

How to reach us:

CrowRider office:

10.Oktoberstrasse. 18

9020 Klagenfurt Austria