Introduction to Six Sigma
- A brief history of Quality
- What is Quality (Definitions) and service or product
- Quality Gurus & their contribution to Quality
- Enterprise wide View
- Leadership
- Six Sigma Roles and Responsibilities
- Team Formation
- Team Facilitation
- Team Dynamics
- Time Management For Teams
- Team Decision making Tools
- Management and Planning Tools
- Team Performance Evaluation And Rewards
- Overview of DMAIC
Six Sigma Methodology – Define
- Important Stakeholders
- Impact On Stakeholders
- Critical To Requirements
- Benchmarking
- Business performance measures
- Financial measures
- VOC
- Kano’s Customer Satisfaction Levels
- Juran’s Customer Needs
- Market Research
- CTQ Flowdown
- QFD
- Performance Metrics
- Project Charter
- Charter Negotiation
- Project management plan and Baselines
- Project Tracking
Six Sigma Methodology – Measure
- Processes, Process characteristics, process flow metrics, inputs and outputs
- Process maps and Flow chart
- SIPOC
- Data Type & Measurement scale
- Data Collection
- Sampling strategies
- Fishbone Diagram
- Relational Matrices or Prioritization Matrix
- Basic Statistics
- Analytical Statistics
- Gauge R & R
- Process Capability Analysis
Six Sigma Methodology – Analyze
- Correlation and Regression Analysis
- Testing of Hypothesis
- FMEA
- Gap Analysis
- The Five Whys
- Pareto Diagram
- Tree Diagram
- Non value added activities
- Cost of poor Quality (COPQ)